Specifications

ShoreTel Server Services
2
ShoreTel 14 Maintenance Guide 53
.
Table 3: Service Descriptions
Service Name Service ID Process Description Distributed
Server
ShoreWare Call
Accounting
ShoreTel-CDR TmsCDR.exe Records call information
(call accounting
information, call queuing
data, and media stream
data) and writes it to the
CDR database
ShoreWare CSIS
Server
ShoreTel-CSISSVC CSISSvc.exe Provides legacy ShoreTel
clients (ShoreTel 12 or
earlier) with an interface to
the ShoreTel server
X
ShoreWare CSIS
VM Server
ShoreTel-
CSISVMSVC
Provides notification for
clients and voicemail
ShoreWare
Database
Update Server
ShoreTel-
DBUpdateSvc
DBUpdateSvc.exe Accepts database updates
from remote computers
ShoreTel
Director
ShoreTel-Director Provides diagnostics and
monitoring capabilities for
ShoreTel system
components
ShoreTel
Director Proxy
ShoreTel-
DirectorProxy
Provides a ShoreTel Web
Server and a reverse
proxy for the ShoreTel-
Director Service
ShoreWare
Director Utilities
ShoreTel-DirectorUtil KadotaUtil.exe Provides miscellaneous
capabilities for ShoreTel
Director, including
controlling services,
browsing the NT event log,
and generating content for
Quick Look
X
ShoreWare
Distributed
Routing Service
ShoreTel-DRS DRS.exe Allows the ShoreTel
system to scale beyond
100 switches
When active, this service
provides location
information for routing
intersite calls and
additional routing
information for trunk group
selection.
X
ShoreWare
Event Service
ShoreTel-EventSvc CEService.exe Distributes events to
ShoreTel applications and
services