Specifications

ShoreTel Server Using the Trunk Test Tool
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ShoreTel 14 Maintenance Guide 48
The following command line copies all voice mail logs generated today:
ServerLog.exe -VM –d “C:\LogsDir”
The following command line generates an error message because only one date is specified:
ServerLog.exe -d1 030207 –VM –d “c:\LogsDir”
Using the Trunk Test Tool
The Trunk Test tool is a TAPI application that monitors real-time activity on a trunk. You can find the
tool in the ShoreTel program folder. The Trunk Test tool allows you to select a trunk to view by site,
rather than viewing all trunks across your enterprise.
The tool is divided into two sections. The top section lists all the trunks in the system and their current
status. The bottom section gives real-time monitoring information about the currently highlighted trunk.
If this tool remains running on the server with an excessive number of lines selected, the server may
have performance problems.
The interface for the Trunk Test Tool contains the following components:
 The File menu allows you to save log information to disk or print it.
 The Edit menu allows you to copy and paste data from the Trunk Test window.
 The View menu allows you to turn on and off the status and toolbars, and open the Trunk Helper
Settings dialog box. The Trunk Helper Settings dialog box allows you to set the server you want
to monitor, select an extension to dial out with, and set the number of lines of data to collect for
each trunk.
 The Operations menu allows you to make or drop calls, view the properties of selected trunks,
place trunks in service, and remove them from service. You can also access this menu by right-
clicking a selected trunk.
 The Help menu displays the version number of the Trunk Test tool.
Using the cfg Utility
The cfg utility is a command-line tool that provides detailed information about the voicemail application.
The cfg.exe file resides in the following path:
C:\Program Files\shoreline communications\Shoreware server.
To start cfg:
1. Open a command line window pointing to the \shoreline communications\Shoreware
server directory.
2. Type cfg and press ENTER.
When you see the prompt /*Local*//->, cfg is ready.