Specifications

ShoreTel Server Using the Event Log
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2. Type “regedit” to access the Registry Editor window.
3. Navigate to the following path:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
4. Right-click in the blank pane at the right of the window and select New > String Value.
5. Name the file “Logging”.
6. Right-click on the file and select Modify.
7. In the Value data field, type voicewarmup!
8. Click OK.
There are no obvious signs that installer logging is enabled. However, after you have enabled the
feature (and performed a software installation), you can check the temp directory for log text files at the
following location.
C:\DocumentsandSettings\username\LocalSettings\Temp
Using the Event Log
The ShoreTel system uses the Windows Event Log to report information and errors. Use the event logs
in conjunction with Quick Look to determine the overall health of the system.The event log gathers
information about event history. For example, the event log may provide information about an
overnight T1 outage that was corrected but is no longer evident in Quick Look.
Each system task reports when it starts and stops. These messages can be helpful in determining
whether the system started correctly. Events, such as switches losing connection to the server or
rebooting, are also reported. For a list of all ShoreTel event codes, see Appendix A, Event Codes.
Using the System Logs
The ShoreTel system stores engineering-level log files that record transaction information about every
event in the ShoreTel system. The logs are used to help ShoreTel with debugging problems that may
arise during system operation. In most cases, these logs require the assistance of ShoreTel Customer
Support to understand.
Two utilities, one with a graphical user interface and the other with a command-line interface, can be
used to automate the collection of server logs, Windows (OS) logs, and ShoreTel databases. Both
applications have the same functional capabilities and offer two different ways for accomplishing the
same tasks.
Notes
 After installer logging is enabled, you might see installation logs in the temp directory for other non-
ShoreTel software installations.
 To view the log files, you might have to change the setting for the file view features in Windows
Explorer so that hidden files, directories, and file extensions are visible.