Specifications

ShoreTel Server Diagnostic and Troubleshooting Information for Servers
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ShoreTel 14 Maintenance Guide 43
Diagnostic and Troubleshooting Information for
Servers
The ShoreTel system provides information about the operational status of the servers and services, as
well as diagnostic and troubleshooting tools to resolve an event or error that might occur while the
system is running or during installation.
The following tools are described in this section:
 Monitoring tools included in ShoreTel Director
 Installer logging
 Event log
 system logs
 Trunk Test Tool
 cfg utility
Monitoring Servers through ShoreTel Director
You can monitor the components in your ShoreTel system using either the Diagnostics & Monitoring
system or Quick Look:
 With the Diagnostics & Monitoring system, you can monitor server status and other aspects of the
ShoreTel system. For more information, see the “Monitoring and Diagnosing” chapter in the
ShoreTel System Administration Guide.
 Quick Look provides an overview of the ShoreTel system’s health. It includes information about
each site and the corresponding switches, ports, servers, and services. For more information, see
the “Maintenance” chapter in the ShoreTel System Administration Guide.
You can also view system and application events in the Event Log, which you can access through
ShoreTel Director.
Installer Logging
Some logging information can be gathered by the installer technology native to the operating system.
ShoreTel includes added proprietary code that provides more detail in the log files to assist you in
troubleshooting software installation. This proprietary code adds information about calls to the installer
and return values from all custom action functions invoked by the installer.
Log files are generated in the user profile temp directory and start with msi and end with .log. Sort the
directory if there are many log files or if there is any doubt as to which log file to look at.
Configuring Installer Logging
Perform the following procedure on the server that is going to run the ShoreTel software before the
ShoreTel software is installed on the system.
1. Click on the Start bar and select Run.