Specifications

ShoreTel Server Server Maintenance
2
ShoreTel 14 Maintenance Guide 42
Account Code Collection Service is responsible for:
 Prompting the user for the account code
 Collecting and validating the account code
 Attaching the account code to the call for reporting purposes
 Performing a blind transfer to the external number
If the managing server is down, or ACC is not available, the call is directed to the Backup Auto-
Attendant.
TMS provides the following information to ACC:
 Dialed number
 User group
 Backup Auto-Attendant and correct menu number
 Account Code settings for each user group
CAS exposes a list of account code names and numbers within Communicator clients to facilitate the
account selection process for the user.
Softswitch
Softswitch is used to host virtual users who are not assigned a physical telephone port on any
ShoreTel Voice Switch. The softswitch for each HQ or DVS server hosts all voice mail, Auto-Attendant,
and Workgroup extensions as well as route points managed by that server.
When softswitch is down loss of connectivity to the softswitch makes the voice mail, Auto-Attendant,
Workgroups, and route points supported by that softswitch unavailable.
The softswitch receives and transmits information using the same communication paths and protocols
as the other switches in the system.
A softswitch is automatically created for every server added to the ShoreTel system. By default, the
name of the softswitch is the same as the name of the ShoreTel server hosting the switch, as specified
on the Application Server page in ShoreTel Director.
Server Maintenance
Server software upgrades take place any time new ShoreTel software is loaded. The Setup program
detects the installed software and automatically converts any system files or databases.
Upgrading from one minor version to another automatically converts any system files or databases.
Minor upgrades typically add incremental features to the software or correct product defects found in
previous releases.