Specifications

ShoreTel Server Services
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ShoreTel 14 Maintenance Guide 36
Figure 10: ShoreTel Server Database Communications
Services
The ShoreTel system relies on a variety of services to perform processes within the system. This
section describes some of the key services.
Internet Information Service (IIS)
The ShoreTel server uses IIS to implement ShoreTel Director’s browser-based interface. You can use
the Internet Services Manager to view the configuration of the ShoreTel Director Web site. ShoreTel
installs the site configuration using the installation program. Changing the default configuration
installed by ShoreTel may cause ShoreTel Director or other system components to fail.
Telephony Management
Service (TMS) /
Distributed Telephony
Application Service (DTAS)
Client Application
Server (CAS) / IPDS
Account Code
Collection (ACC)
= Configuration Data (NCC)
= Configuration Data (ODBC)
= Configuration Data (HTTP)
= Call Detail Report Data (DCOM)
Legend
ShoreTel Voice Switch
ShoreTel Voice Switch
ShoreTel
Director
Desktop and
Browser
Clients
Diagnostics &
Monitoring Server
Monitoring
Service
Internet Information
Server (IIS)
Configuration
Database
Data Services
Monitoring
Database
Diagnostics & Monitoring
CDR
Database
Call Detail Reporting
Media Driver System
Voicemail
Distributed Routing
Service (DRS)
Softswitch
TAPI or ShoreTAPI
Workgroups
Headquarters Server