Specifications

CHAPTER
ShoreTel 14 Maintenance Guide 32
2. ShoreTel Server
This chapter provides an overview of ShoreTel servers. It contains the following information:
Overview ................................................................................................................... 34
Headquarters Server .......................................................................................... 34
Distributed Voice Servers (DVS)......................................................................... 34
Configuration Communications ................................................................................. 35
Services .................................................................................................................... 36
Internet Information Service (IIS)........................................................................ 36
FTP Services ...................................................................................................... 37
SMTP Services................................................................................................... 37
Client Application Server (CAS).......................................................................... 37
IP Phone Services .............................................................................................. 37
Applications............................................................................................................... 38
Event Watch ....................................................................................................... 38
Call Detail Reporting (CDR)................................................................................ 38
Call Control Communications ............................................................................. 38
Telephony Application Programming Interface (TAPI) ........................................ 38
Distributed Routing Service (DRS) ..................................................................... 39
Media Communications ...................................................................................... 40
Voice Mail ........................................................................................................... 41
Distributed Voice Mail ......................................................................................... 41
Workgroups ........................................................................................................ 41
Account Code Collection Service (ACC) ............................................................ 41
Softswitch ........................................................................................................... 42
Server Maintenance .................................................................................................. 42