Specifications

Alerts Voice Quality Alerts
B
ShoreTel 14 Maintenance Guide 281
Voice Quality Alerts
Tab l e 75 on page 282 describes the alerts related to voice quality. Messages are listed alphabetically
within each severity level.
Table 74: Trunk Group Alerts
Severity
Level
Description Cause Action and Clearing Status
Critical Trunk occupancy critical
threshold has been
exceeded.
A trunk on a switch is being
used for a high volume of calls.
This situation could occur for
either of the following reasons:
 An insufficient number of
ports are allocated for use as
trunks.
 Outbound call volume is high.
Allocating more ports on the switch for trunk
usage will more evenly distribute the trunk
utilization load. Refer to the ShoreTel
System Administration Guide for more
information, or contact ShoreTel Technical
Support for assistance.
This alert clears automatically when the
trunk utilization percentage on the switch
has sustained a level below the critical
threshold for 3 minutes.
Warning Switch is experiencing issues
with its trunks.
A trunk on the switch is
experiencing unexpected
behaviors.
Review the events associated to the alert. If
the identified trunk is causing issues in the
system, restart the switch. Contact ShoreTel
Technical Support for further assistance.
This alert clears automatically when the
trunk reestablishes expected behavior and is
back in service, or when the switch is
restarted.
Warning Trunk occupancy warning
threshold has been
exceeded.
A trunk on a switch is being
used for a high volume of calls.
This situation could occur for
either of the following reasons:
 An insufficient number of
ports are allocated for use as
trunks.
 Outbound call volume is high.
Allocating more ports on the switch for trunk
usage will more evenly distribute the trunk
utilization load. Refer to the ShoreTel
System Administration Guide for more
information, or contact ShoreTel Technical
Support for assistance.
This alert clears automatically when the
trunk utilization percentage on the switch
has sustained a level below the warning
threshold for 3 minutes.