Specifications

Event Codes IP Phone Display Server (IPDS)
A
ShoreTel 14 Maintenance Guide 272
2813 Error The IP Phone Display
service was unable to
recover from an
apparent crash in the
Microsoft Telephony
Service. Stop and restart
the Microsoft Telephony
Service and all ShoreTel
services that depend on
it.
Fault in Microsoft
Telephony Service;
there is no potential
to recover
automatically.
Restart the
following if
problems persist:
TMS
IPDS
Workgroup
All Voice Mail
Services
2814 Warning The following config
option was set to a value
that is only intended for
engineering use: <option
name>.
An administrator
set a debug flag in
the registry that
was only intended
for use by ShoreTel
engineers.
Unset the option
listed in the event
message.
2815 Warning The IP Phone display
service is unable to
connect to the ShoreTel
database. It retries in 30
seconds. <error code
that was encountered>
IPDS was unable to
access the
database upon
startup. It tries
again in 30
seconds. No action
needs to be taken
at this time.
Also see 2816 and
2817.
2816 Error The IP Phone display
service is unable to
connect to the ShoreTel
database. It continues to
retry once every minute.
<error code that was
encountered>
This only happens
30 seconds after a
2815 error, in the
event that the retry
for 2815 failed.
At this point, the
most common
cause is that the
most recent
installation or
upgrade on the
server where the
even t is generated
did not properly
register the
ShoreTel database
access libraries.
If recovery is not
possible (see error
2817), contact
ShoreTel Technical
Support.
Table 68: P Phone Display Server (IPDS) (Continued)
ID Severity Level Message Cause Action