Specifications

Event Codes Voice Mail Port Manager
A
ShoreTel 14 Maintenance Guide 257
1015 Error All Voice Mail Message
Server threads in use.
The mail server cannot
access resources.
This event corresponds to a
logged NT event indicating
serious problems that can
prevent clients from retrieving
voice mail.
Contact ShoreTel Technical
Support and be prepared to
provide the voice mail log files for
further analysis.
1016 Error The system failed to
send voice message
<file name>.
The Voice Mail server failed
to add a message to a user
mail box.
The probable cause is corrupted
mail box data.
Verify that the mail box is
functioning properly.
If not, contact ShoreTel Technical
Support and be prepared to
provide the voice mail log files for
further analysis.
1018 Error The SMTP server used
by voice mail is not
sending messages.
The SMTP server is not
forwarding stored messages
on to recipients.
Verify that the SMTP server is
down or that its address is set up
incorrectly
1019 Error Voice message sent to
voice mail server <file
name> returned.
Message sent to a remote
server returned.
Contact ShoreTel Technical
Support and be prepared to
provide the voice mail log files for
further analysis.
1020 Error Failed to find entry in
database for voice mail
server.
A Voice Mail server looks up
its own address in the
database.
The event indicates that the
server was unable to locate a
database record that
matched its server name
and/or IP address.
The probable cause is incorrect
server information or incorrect IP
address in the database.
Edit the database record to
include the correct data.
1101 Information Voice Mail Application
starting. Version:
<version number>.
Voice Mail Application
service started.
No action.
1102 Information Voice Mail Application
stopping.
Voice Mail Application
service stopped.
This error usually results
from an intentional service
stoppage, stoppage by a
dependant service, or
application failure.
No action if the service was
intentionally stopped by a user.
Otherwise, check the event log
for event watch errors and correct
them.
If necessary, restart the service.
Table 56: Event Codes: Voice Mail Port Manager (Continued)
ID
Severity
Level
Message Cause Action