Specifications

Event Codes Telephony Management Service (TMS)
A
ShoreTel 14 Maintenance Guide 246
235 Information <Connection type user
or App Server> TAPI
connection for login
<user ID> from <IP
address or name of
system initiating the
connection> initiated.
New TAPI
connection
accepted from a
user at a specific IP
address.
No action.
237 Information TAPI connection for login
<user ID> from <IP
address or name of
system that is
connected> closed.
The TAPI
connection to the
specified user was
closed.
No action.
238 Warning TAPI connection with
login <user ID> from <IP
address> denied access
to extension <Extension
DN>.
A user’s remote
TSP configuration
tried to get
ownership access
to an extension the
user does not own.
Contact the user
and help him or her
correct the client
configuration.
239 Error Attempting to connect to
switch at IP address <IP
address> with incorrect
product type: Expected
product type: <Product
Type ID> Actual product
type: <Product Type ID>.
Configuration database
includes incorrect
product type for the
switch at this IP address.
The switch at an IP
address does not
correspond to the
switch type
identified in the
configuration
database.
Edit the switch
configuration
information to
reflect the correct
data.
Correct the IP
address, or delete
the switch, and
create a new switch
configured with the
correct switch type.
241 Error The Call Accounting
Service returned the
following error (<Error
code>, Source =
<ShoreTel component
that returned error>):
<Message description>.
TMS received an
error code from the
call accounting
service in response
to logged data.
Contact ShoreTel
Technical Support
and be prepared to
provide server logs
from the day of the
occurrence.
Note: This error is
sometimes the
result of a “false
positive” and may
not indicate serious
problems.
Table 55: Event codes: TMS (Continued)
ID Severity Levels Message Cause Action