Specifications

Event Codes Switches
A
ShoreTel 14 Maintenance Guide 232
159 Error Switch <ShoreTel Voice Switch
Host Name>: DHCP IP address
mismatch: <IP Address>
Existing address: <IP Address>
Offered address: <IP Address>
Fatal Error... Rebooting
<ShoreTel Voice Switch Host
Name>.
The IP address currently
stored in the switch’s flash
memory is not the same as
the address that DHCP is
trying to assign to it.
The switch automatically
reboots and obtains a new
address.
In ShoreTel Director,
display the Switches
page and open the
switch’s record.
Change the switch’s IP
address to the address
assigned to it by the
DHCP server.
(You can use the Find
Switches page if the
switch is on the same
LAN as the ShoreTel
server.)
160 Error Switch <ShoreTel Voice Switch
Host Name>: HAPI command
failed. System automatically
restarting.
The ShoreTel Voice Switch
experienced a fatal internal
software error.
Contact ShoreTel
Technical Support for
updated information
about fatal errors.
161 Error Switch <ShoreTel Voice Switch
Host Name>: Connection to
Telephony Management
Service terminated - too many
unacknowledged events.
The ShoreTel Voice Switch
stopped communicating with
the TMS Server.
This error can result from a
CPU overload on the
ShoreTel server.
Check the ShoreTel
server for applications
that are placing
inordinate demands on
the processor.
Correct any application
errors causing CPU
overload.
162 Error Switch <ShoreTel Voice Switch
Host Name>: Another device
using the same IP address
detected.
A device with the same IP
address as the switch
appeared on the network.
Remove the offending
device from the network,
or ask the network
administrator to assign
the switch an alternate
IP address.
163 Information Switch <ShoreTel Voice Switch
Host Name>: Ethernet link
established: using <Ethernet
speed> <Duplex mode>.
The switch is connected to
the Ethernet network.
No action.
164 Error Switch <ShoreTel Voice Switch
Host Name>: Ethernet link lost.
The switch is no longer
connected to the Ethernet
network.
Confirm that network
cables and ports are
connected properly and
are in working order.
165 Warning Switch <ShoreTel Voice Switch
Host Name>: Receive pair
polarity reversed.
The twisted pairing wiring for
an ethernet cable is
reversed.
Although the switch
continues to function,
replace the suspect
cable.
Table 54: Event Codes: Switches (Continued)
ID Severity Level Message Cause Action