Specifications

Event Codes Overview
A
ShoreTel 14 Maintenance Guide 224
Overview
This appendix provides a comprehensive list of ShoreTel event codes. Organized by error type and
sorted by event ID numbers, the tables in this appendix are a helpful resource for troubleshooting
events reported by the ShoreTel system.
ShoreTel Director provides the following methods for viewing events:
 Clicking Maintenance > HQ Event Log > System or Application lets you see all events the
system or application generates. For more information, see the “Maintenance” chapter in the
System Administration Guide.
 Clicking Maintenance > Diagnostics & Monitoring > Alerts lets you view the events associated
with a particular alert. For more information, see the “Monitoring and Diagnosing” chapter in the
System Administration Guide.
Event Types
The tables in this appendix list event types according to the following categories associated with
components in the ShoreTel system:
 Switch
 TMS
 Voice Mail Port Manager
 Media Driver
 Event Watch
 System Management Interface
 Port mapper
 Trigger Server
 Distributed Routing Service (DRS)
 Kadota Utility
 Call Accounting
 Workgroup Server
 CSIS
 IP Phone Configuration Service (IPCS)
 IP Phone Display Server (IPDS) (also known as CAS)