Specifications

ShoreTel Client Applications Using Log Files
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Using Log Files
Another critical resource for troubleshooting is the log file where Communicator logs TAPI events,
configuration events, and voice mail events, as well as all unexpected errors, exceptions, and
warnings.
The main log file is named CC-YYMMDD.HHMMSS.log. CC is literal; YYMMDD represents the year,
month, and day of the date when the file was created; and HHMMSS represents the hour, minute, and
second of the time the file was created.
There are other log files, such as CSIS-YYMMDD.HHMMSS.log, for other processes running on the
client.
Locating the Log File
You can find the log file in <app data>\ShoreTel Client\Logs on most Windows machines, or
<install dir>\Logs on other platforms.
Creating Verbose Logs
By default, only unexpected errors are logged to the error log. You can change this priority from the
QuickDialer if you want to create more detailed logs.
Use verbose logging only if a problem is reproducible and ShoreTel Customer Support requires
additional information.
Enabling Verbose Logging
1. Position the cursor in the QuickDialer window and press Ctrl + F12.
2. Check the boxes for preferred types of logging. To ensure you capture as much logging
information as possible, check all boxes except phone number parsing.
Preset Debug Flags
You can preset debug flags by selecting the relevant flag in the Support and Debugging Tool, which
displays when you press Ctrl + F12.
Collecting Logs
To collect logs to send to ShoreTel Customer Support, use the Senclientlogs.exe utility from
Windows Explorer, go to
C:\ProgramFiles\Shoreline Communications\ShoreWareClientSendClientLogs.exe.
Example
The file named CC-081202.120000.log was created at noon on December 12, 2008.