Specifications

ShoreTel Client Applications Troubleshooting MAPI Contact Import Problems Using SHAdrTst.exe
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ShoreTel 14 Maintenance Guide 219
Troubleshooting MAPI Contact Import Problems Using
SHAdrTst.exe
You can isolate MAPI contact import problems by running SHAdrTst.exe, which is included on the
client DVD.
Running SHAdrTst.exe:
1. From a command prompt or DOS window on the client PC, run SSHAdrTst.exe by typing:
SHAdrTst
The command lists what Communicator can import.
Tab l e 52 lists and describes the available options for SHAdrTst.exe.
Using the History File
All Communicator call history records are now stored on the user’s managing HQ or DVS server in an
SQLite file.When a user accesses their Communicator call history from either the Communicator
client, Communicator for Web, or Communicator for Mac, this data is recalled from the server-side
history records for that user.
The records are stored under the following pathway on the user’s server:
<ShoreTel Data Folder Root>/UserData/<dnuuid>/ with the name history.sq3.
Each dnuuid corresponds to a particular user.
ShoreTel recommends you contact Technical Support for assistance in accessing these files as the call
history for individual users can be damaged or lost if not correctly opened.
Table 52: SHAdrTst.exe Options
Command Description
SHAdrTst > filename.txt Transfer the output to a file.
SHAdrTst –debug -stdout Include debugging statements in the output.
SHAdrTst –debug –stdout >
filename.txt
Include debugging statement in the output
file. The output lists all data imported by
Communicator.
Note
These are SQLite files and must be opened with the appropriate tools for that format to view the data.