Specifications

ShoreTel Client Applications Diagnostics
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ShoreTel 14 Maintenance Guide 211
Executable Modules
Tab l e 51 lists and describes the top-level executable modules used by Communicator applications.
Diagnostics
Troubleshooting Login or Startup Problems
The following symptoms may indicate login or startup problems:
 Double-clicking the application shortcut does not bring up the Communicator main window.
 Communicator appears, but no Call Handling Mode icon or Hands free Mode icon is visible on the
status bar/application tray. This is the most common symptom of login or startup problems.
 Agent Monitor appears, but fails to list agents.
 Extension Monitor appears and lists extension numbers, but without names.
 Voice Mail Viewer does not appear.
 Control Panel appears, but most fields are grayed out.
 Directory Viewer appears, but shows no data.
Missing Icons
Missing icons often indicate that CSIS is unavailable for user login.
The first time Communicator successfully connects to CSIS, it stores a minimum amount of
configuration data in the user’s registry settings, including the following:
 The user’s current extension number.
Table 51: Communicator Executable Modules
Module Description
ShoreTel.exe Launches Communicator application.
Note: The application shortcut launches this task.
Sendclientlogs.exe Sends client logs to ShoreTel Customer Support.
PCMMapiRd.exe Reads MAPI contacts and loads them into Communicator.
CSISCMgr.exe Client-side CSIS component.
TAPISRV.exe/
SvcHost.exe
Microsoft TAPI applications.
Rpctspx.tsp TAPI Service Provider.