Specifications

CHAPTER
ShoreTel 14 Maintenance Guide 209
8. ShoreTel Client Applications
This chapter contains information about the ShoreTel client applications in the following sections:
Overview ................................................................................................................. 210
The Communicator Suite.................................................................................. 210
Theory of Operations........................................................................................ 210
Diagnostics.............................................................................................................. 211
Troubleshooting Login or Startup Problems ..................................................... 211
Troubleshooting Telephony Issues ................................................................... 213
Troubleshooting CAS/IPDS Issues................................................................... 214
Troubleshooting caller ID Problems.................................................................. 217
Troubleshooting Configuration Problems ......................................................... 218
Troubleshooting MAPI Contact Import Problems Using SHAdrTst.exe ............ 219
Using the History File ....................................................................................... 219
Using Log Files................................................................................................. 220
Setup Wizard........................................................................................................... 221
V-1 Compatibility ..................................................................................................... 221
Existing Communicator Issues ......................................................................... 222