Specifications

ShoreTel Service Appliances Diagnostics and Repair

ShoreTel 14 Maintenance Guide 207

The administrator can execute this command only by using the root account for the SSH session.

Cli

The cli interface accesses diagnostic tools, manipulates debug setting levels, and displays system

information. cli can be run from any remote SSH session or from Windows prompts originating from

the local host, the controlling Distributed server, or the Main ShoreTel server.

Regedit

Regedit, a ShoreTel utility that modifies registry-type data structures in the switch, is accessible

through the root account. voicemail-enabled switches have a registry similar to Windows Servers. To

edit the Registry, log in as root and run the RegEdit command line tool from the bash shell. RegEdit

may be used to set logging levels on applications and set other parameters that change their behavior.

Diagnostics and Repair

The Service Appliance uses the same switch architecture as the voicemail-enabled switches. See

Booting and Restarting Voicemail-Enabled Switches on page 97 for a detailed description of the

booting and restarting process. The Service Appliance does not use compact flash. As such, compact

flash commands and boot methods do not apply to the Service Appliance. Also, the Service Appliance

does not capture audio output from a switch port.

Restore Factory Default

If the Service Appliance becomes non-operational due to corruption of the OS or application, it may be

possible to restore the appliance to an operational state.

Procedural steps to follow depend upon whether a backup exists for the appliance to be restored,

whether HTTPS is being used and whether the Service Appliance is in a single appliance installation

or one of multiple Service Appliances in a distributed system.

Depending on configuration, various recovery steps may be required:

 Turn off/on HTTPS and uploading of SSL certificates - detailed in the Service Appliance Planning,

Installation and Administration Guide.

 Configuring an Service Appliance with original IP address settings - detailed in the Service

Appliance Planning, Installation and Administration Guide.

 Installing an Service Appliance in Director - detailed in the Service Appliance Planning, Installation

and Administration Guide.

Note

The Registry is a ShoreTel construct, not part of Linux.