Specifications

ShoreTel Service Appliances Service Appliance Logging Process
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ShoreTel 14 Maintenance Guide 204
Service Appliance Logging Process
Collaboration Manager/Collaboration Attendant (CMCA)
The CMCA provides session control for new and existing conferences. Monitoring conference
extensions via TMS and manages participant and Reservation-less or Scheduled conference calls
arriving at the Conference Extension. It uses the media module for playing prompts, playing files,
playing tones, recording media sessions.
STTS (SoftSwitch)
The STTS process hosts local Conference Extensions (CEs). To create conference calls between
users and CMCA, join and end conference calls, and provide call signaling during the conference
session.
Media Module
The media module provides media resources (prompts and user audio mixing) for audio conference
sessions. The CMCA uses the media module to setup media resources during conference calls.
Telephony Management Server (TMS)
The TMS provides call control for conference sessions. It also manages Participant Lists and provides
the Call Detailed Record (CDR) interface for the CMCA.
Web Bridge
The Web Bridge provides Internet conference viewing screen and data sharing, and provides a server
side interfaces for user conference and Service Appliance web conference administration.
Other Services
The list of services running on the Service Appliance can be viewed using the svccli interface.
Service Appliance Processes and Protocols
The following processes and protocols are used by the Service Appliance.
Table 49: Service Appliance Protocols
Name Description
TAPI Telephony API - provides call control information between CMCA and TMS.
STCTSP is the client side of the TAPI connection. STSTSP is the server
side of the TAPI connection
Media Control Messages between CMCA and Media to provide media resources to
conference participants