Specifications

ShoreTel Service Appliances Restoring the Service Appliance Backup
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ShoreTel 14 Maintenance Guide 202
 <time> is the time when the log file was created
Restoring the Service Appliance Backup
You may restore a previous backup of the Service Appliance by executing the restoreweb command
using the svccli. See Automatic Backup on page 200 for more information on the location of the
backup files.
Restoring Best Practices
Restore the Service Appliance with a restoration of the HQ database from the same day.
To ensure the file system on the Service Appliance is consistent with HQ database:
 Enable daily backup for Service Appliance in Director
 Schedule a windows task to back up the HQ database at the same time as the daily backup
 Restore HQ database from a backup that was created at the same time as the Service Appliance
backup that is going to be restored
 Restore Service Appliance from a backup created at the same time as the HQ database backup
Manual Restore
A manual restore is the only method for restoring the Service Appliance. The system administrator
accesses the Service Appliance (through the serial port or via SSH) and executes the restoreweb
command from the Service Manager command line interface (svccli).
Manually Restoring the Service Appliance
1. At the Linux prompt ('$' for admin access; '#' for root access), issue the svccli command to
start the services cli.
2. At the prompt, start the restore using the restoreweb command.
Note
Since the file pointers are stored in the database in HQ application server, users MUST back up/
restore BOTH the HQ database and Service Appliance(s) altogether to ensure consistency between
HQ database and Service Appliance file system.
WARNING!
Restoring an Service Appliance backup without restoring HQ database taken from the same time as
the Service Appliance backup may cause the following issues:
 Ghost files - These are the files that exist during the time when the Service Appliance backup was
made, but have since been removed.
 Wrong metadata files - Service Appliance restore overwrites existing files on the Service Appliance
even if the existing files might be more up to date than the ones in backup.