Specifications

ShoreTel Service Appliances Manual Backup
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ShoreTel 14 Maintenance Guide 201
Accessing the Service Appliance Using the DB9 Serial Port
1. Connect a serial cable from a desktop/laptop PC to the DB9 serial connector on the rear of the
Service Appliance.
2. Open a terminal emulation program such as Hyper-terminal or Putty and set it for a serial
connection using the following parameters:
 Serial Port: COM X (where 'X' is the port number used on your PC)
 Speed: 19200 baud
 Data Bits: 8
 Stop bits: 1
 Parity: None
 Flow control: None
3. After establishing a serial connection, login to the Service Appliance environment using 'Admin' as
the User ID and 'ShoreTel' as the Password.
Accessing the Service Appliance Using a SSH Connection
Open an SSH client and connect to your Service Appliance using SSH.
You can create a SSH connection on the command line by issuing the following command:
SSH -l admin <ip address or domain name of the Service Appliance>
Manually Backing Up the Service Appliance
1. At the Linux prompt ('$' for admin access; '#' for root access), issue the svccli command to
start the services cli.
2. Start the backup using the backupweb command.
3. When the backupweb command returns you to the svccli prompt ('>'), exit the svccli.
4. Verify that the backup is complete by checking the /cf/shorelinedata/Logs/FtpSync-<date>.<time>
log file where:
 <date> is the current date
Note
Establishing the serial console connection requires a DB9 female to DB9 female cable, instead of a
DB9 male to DB9 female as in the ShoreTel voice switches. A Null-Modem connection (crossover
cable) is required, instead of the straight-through cable (extension cable) used on ShoreTel voice
switches.
Note
Telnet to the Service Appliance is not supported.