Specifications

ShoreTel Service Appliances Manual Backup
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ShoreTel 14 Maintenance Guide 200
There are two methods for backing up the Service Appliance:
 Automatic scheduled backup
 Manual backup.
Automatic Backup
Automatic backup are performed after the system administrator configures the backup parameters in
ShoreTel Director.
Tab l e 47 lists and describes the parameters.
Manual Backup
To perform a manual backup, you must have configured the FTP parameters in ShoreTel Director per
the automatic backup set.
1. Access the Service Appliance using either the serial Port or via SSH.
2. Start the Service Manager command line interface (svccli).
3. Issue the backupweb command.
Note
Install the Service Appliance on the same network as the FTP backup server to avoid bandwidth
issues. The Service Appliance can generate more than 1GB of data per day and have more than
100GB stored internally.
Table 47: FTP Server Parameter
Field Description
Enable Daily
Backup
Turn on/off automatic backupsr
IP Address The IP address of the FTP Server.
FTP Port The FTP port used to access the FTP server.
Note: The FTP port must be set to 21. The Service Appliance can only
perform backup and restore against a FTP server running on port 21.
Directory The directory on the FTP server where the backup files are stored.
Note: If you are backing up multiple Service Appliances, use a separate
directory for each Service Appliance.
User ID The User ID for accessing the FTP server.
Password The Password for accessing the FTPserver.