Specifications

ShoreTel Service Appliances Overview
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ShoreTel 14 Maintenance Guide 199
Overview
The ShoreTel Service Appliance is a sealed appliance, optimized for resiliency and security, capable of
running ShoreTel services. The Service Appliance can host Audio Conferencing, Web Conferencing
and Instant Messaging services.
Service appliances are deployed in the same manner as other ShoreTel voice switches and managed
similarly to the voicemail-enabled switches. Director windows configure conference settings and
provide status for the Service Appliance. Network setting are configured using a serial cable or the
Service Appliance's switch command line interface (stcli). The management of the services running
on the Service Appliance switch is done via the Service Manager command line interface (svccli).
The stcli and svccli are accessible via a serial cable or remotely via SSH.
This chapter describes the processes and procedures necessary to back up and restore your Service
Appliance, locate key log files, produce logs, and various switch commands and utilities useful for
monitoring and troubleshooting the Service Appliance.
Using the Service Appliance
Service Appliance Maintenance
A few key tasks are required to maintain the Service Appliance (Ta b le 46 ).
Service Appliance Backup
The Service Appliance uses the same backup and restore methods as the voicemail-enabled
switches. Backup scheduling and configuration is performed in ShoreWare Director. The manual
backup and restore commands are executed on the Service Appliance using the Service Manager
command line interface (svccli).
Back up your system to protect the conference data, generated recordings, and user files uploaded to
the Service Appliance. This feature is NOT meant as a method of archiving or as a method for
retrieving accidentally deleted files.
Table 46: Service Appliance Maintenance Tasks
Task Description
Backup Performs regular automatic backups of your Service
Appliance to protect conference data, generated recordings,
and uploaded user content
Restore Restore your Service Appliance based on a saved backup of
both the Service Appliance and the HQ database. Coordinates
the restore of the Service Appliance with the restore of the HQ
database.
Disk Management Watches disk utilization to avoid running out of disk space.