Specifications

ShoreTel Architecture ShoreTel System Communications
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ShoreTel 14 Maintenance Guide 19
The ShoreTel management software also provides a complete suite of maintenance tools. The
Diagnostics & Monitoring system, which is available through ShoreTel Director, provides detailed
status information about the components in your ShoreTel system. It also provides a system
dashboard, a topology map, alerts, call quality information, and remote packet capture functionality.
In addition, you can configure the system to include event filters that automatically generate an email
message if an error occurs on the system.
ShoreTel System Communications
ShoreTel system communications can be divided into four basic communication types:
 Call Control
 Configuration
 TAPI and ShoreTAPI
 Media
The communication streams and the protocols that support them are explained in the following
sections.
Call Control
ShoreTel uses the following protocols to process and manage calls:
 An enhanced version of Session Initiation Protocol (SIP)
 Secure SIP (SIPS)
 Media Gateway Control Protocol (MGCP)
Figure 3 on page 20 shows where SIP, SIPS, and MGCP are used in a ShoreTel system.