Specifications

Other IP Endpoints Troubleshooting the IP Phone Display
6
ShoreTel 14 Maintenance Guide 169
.
The functions listed in Table 27 can be executed from a terminal session. String arguments must be
passed in quotes. Integer arguments may be passed in decimal form, or in hex form by prefixing with
0x.
.
Notes
 ShoreTel recommends that you enable IPDT logging only for short periods of time. This feature
generates large amounts of data that consumes CPU cycles on the switch and slows it down.
 You can disable the logging feature by replacing -1 with a -0 in the command above.
 The -1 variable enables tracing for all IPDT-related components. You can selectively enable
individual IPDT components by using the commands and variables listed in Table 2 6 .
Table 26: IPDT Debugging Flags
Debug flag
Decimal
value
Hexadecimal
value
Purpose
DEBUG_HOTDIAL 2 0x2 timeouts and logic associated with hot dial /
fast transfer feature
DEBUG_NCC_RAW_EVENTS 256 0x100 raw device status, call control, and IPDS
helper events from switch core
DEBUG_NCC_DEVICE_INVENTORY 512 0x200 ncc acquisitions and releases
DEBUG_NCC_FLOW1 4096 0x1000 ncc event handling
DEBUG_NCC_FLOW2 8192 0x2000 verbose ncc event handling
DEBUG_CONFIG_NOTIFICATIONS 65536 0x10000 configuration data and changes
DEBUG_NCC_DISPLAY_BASIC 16777216 0x01000000 logic associated with determining which
"screen" is shown
DEBUG_NCC_DISPLAY_DETAILS 33554432 0x02000000 the actual display commands sent to the
phones
Table 27: IPDT Functions
Function
Argument
name
Argument
Type
Purpose
ipdt_dumpExtensions none none Lists all phones and extensions configured on switch,
along with CCOID, and phone type where appropriate.
ipdt_dumpExtDisplay extension
number
string shows current value of all display elements:
announcement area, soft keys, custom key labels,
custom key icons/leds, message waiting indicator,
location and format of date and time, location of
borders.
ipdt_dumpCCODisplay CCOID integer same as above, using CCOID as key. Use
ipdt_dumpExtensions to find CCOIDs of non-extension
devices such as anonymous phones.