Specifications

Other IP Endpoints Diagnostic and Failure Messages
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ShoreTel 14 Maintenance Guide 167
Boot Save Failed Writing the boot image to flash memory failed.
Reconfiguring Network The phone is switching VLANs.
Note: This might be displayed after DHCP and/or after configuration file
processing.
Duplicate IP Address A duplicate IP address is typically caused by DHCP or a manual entry of the
IP address onto multiple devices.
FTP Unreachable The FTP server is unable to be pinged (for IP110).
FTP Server Unreachable The FTP server is unable to be pinged (for others).
Unresponsive task/Resetting A task failed to respond to a keep alive request so the phone is restarted.
DSP Error/Repair Required DSP testing failed on startup. Bad DSP.
NO MGC IP CONFIGURED An IP address is not set for the MGC.
DSP Asserted/Resetting The DSP crashed, and a reboot is started.
DHCP lease/invalid! The DHCP lease expired and the phone failed to acquire a new lease.
APP download failed!/filename Application image download failed.
Invalid App Name The application name does not follow the required format.
Format Failed While trying to store a new image in flash, a failure occurred when erasing
the flash device.
File System Error An error was returned by the file system API.
Invalid Signature The boot or application image file is the wrong type for this phone.
Invalid Image Version The .bmp image was not of a known acceptable format.
Download CFG file failed/filename Failed to download the main configuration file specified.
Couldn’t Get INCL file/filename Failed to read the specified Include file from the FTP server.
Using Cached CFG (for IP110)
Using Cached CFG Files! (for others)
If a complete config file and all includes cannot be downloaded, a cached
config file is being used.
Enter Factory mode
* – No
# – Yes
In Response to mute-rramos.
Factory Test KPD Mode You are in factory test mode ready to test the keypad (via mute-rramos).
Boot Application If only a boot application is in flash and an application image cannot be
downloaded, this information is displayed after the boot process is
completed.
No/Ethernet Ethernet is not detected.
100 Mbps/Ethernet 100 Mbps Ethernet speed in use.
10 Mbps/Ethernet 10 Mbps Ethernet speed in use.
Table 25: Diagnostic and Failure Messages (Continued)
Display Message Interpretation