Specifications
Configuring and Maintaining 400-Series IP Phones Diagnostic and Failure Messages for 400-Series IP Phones
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ShoreTel 14 Maintenance Guide 155
On the IP480, IP480g, and IP485g, press the Back soft key or wait for the log upload to
complete.
The phone displays a message indicating whether the log upload was successful.
6. When the log upload is finished, do one of the following:
On the IP420, press #.
On the IP480, IP480g, and IP485g, press the OK soft key.
7. To return to the Diagnostics menu, do one of the following:
On the IP420, with Back highlighted, press the selector button on the navigation key pad.
On the IP480, IP480g, and IP485g, press the Back soft key or press the selector button on the
navigation key pad.
8. To exit, do one of the following:
On the IP420, scroll to the bottom of the Diagnostics menu to select the Exit option, and then
press the selector button on the navigation key pad.
On the IP480, IP480g, and IP485g, press the Exit soft key or press the selector button on the
navigation key pad.
Diagnostic and Failure Messages for 400-Series IP Phones
Diagnostic failure and error messages for the 400-Series IP phones are displayed on the phone, in
remote and local syslog output, or both.
You can get more information about the status of a phone by using MUTE 4636# (INFO#) to enter the
Admin options menu. Error conditions are indicated as follows:
On the IP480, IP480g, or IP485g models, scroll to the submenu marked by an icon, open that
submenu, and with the error highlighted press the Details soft key. In addition, when an error
message (such as “No service”) is displayed on a phone, you can see details about the error by
pressing the Details soft key.
On the IP420 phone, scroll to the submenu marked by !, press the selector button on the
navigation key pad, and scroll to the menu item marked by !. The > character indicates that details
are available. Press the selector button to see details about the error condition. Press the selector
button again to leave the error details page.
Note
Though the Admin options menu displayed when you use MUTE 4636# (INFO#) is similar to the menu
displayed when you use MUTE 73887# (SETUP#), the error indicators ( or !) are not displayed
when you access the Admin options menu through MUTE 73887# (SETUP#).