Specifications

Configuring and Maintaining 400-Series IP Phones Viewing Diagnostic Information on a Phone
5
ShoreTel 14 Maintenance Guide 152
9. Optionally, to see the contents of a packet on the IP480, IP480g, or IP485g, press the Details soft
key.
10. To upload the captured packet information, do one of the following:
 On the IP420, with Upload highlighted, press the selector button on the navigation key pad.
After receiving a message about the upload process, press # to continue.
 On the IP480, IP480g, and IP485g, press the Upload soft key.
The phone returns a message to let you know whether the upload operation succeeded.
11. To return to the Diagnostics menu, do one of the following:
 On the IP420, with Back highlighted press the selector button on the navigation key pad.
 On the IP480, IP480g, and IP485g, press the Back soft key or press the selector button on the
navigation key pad.
12. To exit, do one of the following:
 On the IP420, scroll to the bottom of the Diagnostics menu to select the Exit option, and then
press the selector button on the navigation key pad.
 On the IP480, IP480g, and IP485g, press the Exit soft key or press the selector button on the
navigation key pad.
Clearing a Phone’s Configuration
To return a phone to the factory settings, you can clear the phone’s configuration through the
Diagnostics menu. If you move phones from one ShoreTel system to another, you need to clear each
phone’s configuration.
You can also clear a phone’s configuration by using MUTE 25327# (CLEAR#), which is described in
Clearing a Phone’s Configuration Settings on page 160.
1. With the phone on hook, press the MUTE key followed by 3424# (DIAG#).
The Diagnostics menu opens.
2. Use the navigation key pad to scroll to the Clear configuration submenu.
Tip
To enter a period in an IP address, press the * key.
To enter the = symbol, while in either uppercase or lowercase alphanumeric entry mode, press the
* key several times to move through various symbols until the = symbol is displayed.
You can change the entry mode by pressing the soft key on the left.