Specifications
Configuring and Maintaining 400-Series IP Phones Viewing Diagnostic Information on a Phone
5
ShoreTel 14 Maintenance Guide 151
1. With the phone on hook, press the MUTE key followed by 73887# (SETUP#).
The Password prompt opens.
2. Enter the admin password, and press the OK soft key.
3. Use the navigation key pad to scroll to the Diagnostics submenu, and press the Open soft key.
4. Use the navigation key pad to scroll to the Capture submenu.
5. With the Capture submenu highlighted, do one of the following:
On the IP420, press the selector button on the navigation key pad.
On the IP480, IP480g, and IP485g, press the Open soft key or press the selector button on
the navigation key pad.
The Capture screen is displayed.
6. Do one of the following:
On the IP420, with Start highlighted, press the selector button on the navigation key pad.
On the IP480, IP480g, and IP485g, press the Start soft key.
The phone starts capturing packets. On the IP480, IP480g, and IP485g, you can see captured
packet information on the phone display. You can drill down to get details about a packet by
pressing the Details soft key.
7. To stop the capture process, do one of the following:
On the IP420, with Stop highlighted, press the selector button on the navigation key pad.
On the IP480, IP480g, and IP485g, press the Stop soft key.
8. Optionally, on the IP480, IP480g, and IP485g, before or after you stop the capture process you
can filter the results by protocol or IP address:
To filter by protocol, enter the protocol in the filter box. (For example, enter SIP.)
To filter by IP address, in the filter box enter ip.addr==<IP_address>.
Note
While the packet capture operation is running, you can exit the Admin options menu and perform
the problematic phone operation so that packets for that particular operation can be captured and
used to diagnose the problem. After running the problematic scenario, return to the Capture page
using steps 1-5 in this procedure and then proceed with step 7 to stop the packet capture
operation.