Specifications

ShoreTel Architecture ShoreTel System Components
1
ShoreTel 14 Maintenance Guide 14
Figure 1: ShoreTel System with Single-Image Management
ShoreTel System Components
The ShoreTel system includes the following components:
 ShoreTel servers
 ShoreTel voice switches
 IP endpoints
 ShoreTel client applications
PSTN
/ITSP
PSTN
PSTN
/ITSP
IP WAN
ShoreTel Appliances
ShoreTel
VPN Phone
Legacy
PBX
ShoreTel
Voice Switch
Legacy
Voicemail
Legacy
Phones
ShoreTel
Voice Switches
ShoreTel
Communicator
ShoreTel
IP Phone
Distributed Voice
Server (Physical
or Virtual)
Contact
Center
ShoreTel
Communicator
ShoreTel
Communicator
Analog
Device
ShoreTel
Voice
Switches
ShoreTel
IP Phone
ShoreTel Director
Headquarters Server
(Physical or Virtual)
Contact
Center
INTERNATIONAL
BRANCH
REMOTE
LOCATION
REGIONAL OFFICE
HEADQUARTERS
ShoreTel
Mobility
ShoreTel
Mobility
ShoreTel
Mobility
ShoreTel
Mobility