Specifications

Configuring and Maintaining 400-Series IP Phones Parameter Precedence
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Parameter Precedence
While there are some exceptions, in general configuration parameters are processed by the phone in
the following order. The last parameter source takes precedence:
 Defaults
 Values specified on the phone through the MUTE 73887# (SETUP#) command
 LLDP-MED
 DHCP option tags 156 or 66 (if DHCP is enabled)
 Configuration files that reside on the server. The precedence order for these files is described in
Processing Order for Configuration Files on page 135.
 Configuration settings from the voice switch
Specifying Configuration Parameters on a Phone
If you are not using a DHCP server to provide IP address and configuration parameters to the phones,
you must manually configure the phones. You can enter the phone configuration menu at bootup or by
entering a key sequence from the phone’s keypad after the phone has finished booting up.
If you are using DHCP, be aware that the order of precedence for certain parameters varies:
 Setting the Config server parameter on the phone (through the Admin options > Services menu)
overrides the configServers parameter specified through DHCP.
 Setting the SNTP server parameter on the phone (through the Admin options > Internet protocol
menu) does not override the SNTP value provided by a DHCP server because when the phone is
rebooted the DHCP value overwrites the value entered on the phone. However, if you set this
parameter on the phone, unplug the phone from the network that uses DHCP, and then plug it into
a network that does not supply the SNTP server value through DHCP, the parameter value
entered on the phone is retained.
Entering SETUP at Bootup
1. Connect the Ethernet cable to the data jack on the back of the IP phone.
2. As the phone is booting, when prompted press any key to enter setup.
3. At the Admin Password prompt, enter the default password 1234 or the password provided by
your system administrator.
Note
This password is configured through ShoreTel Director on the Administration > IP Phones >
Options page. The parameter name is IP Phone Password. If the phone uses factory defaults, the
phone has never been connected to a server, and you have not modified the IP Phone Password,
use the default password, 1234.