Specifications

CHAPTER
ShoreTel 14 Maintenance Guide 121
5. Configuring and Maintaining
400-Series IP Phones
This chapter is about configuration and maintenance for ShoreTel 400-Series IP phones. It contains
the following information:
Overview ................................................................................................................. 123
IP Phone Failover ............................................................................................. 123
Date and Time .................................................................................................. 123
IP Phones and ShoreTel Voice Switches.......................................................... 123
IP Phone Communications ............................................................................... 124
Updating IP Phone Firmware .................................................................................. 125
Boot Process........................................................................................................... 127
Configuring ShoreTel 400-Series IP Phones........................................................... 127
Parameter Precedence..................................................................................... 128
Specifying Configuration Parameters on a Phone............................................ 128
Specifying Configuration Parameters through DHCP Site-Specific Options..... 134
Specifying Configuration Parameters through Custom Configuration Files...... 135
Receiving Configuration Settings from a Switch............................................... 137
Configuration Parameters................................................................................. 137
Setting up an Alternate Configuration Server.......................................................... 146
Viewing IP Phone Diagnostic Information ............................................................... 147
Viewing IP Phones in the ShoreTel System...................................................... 147
Viewing Diagnostic Information on a Phone ..................................................... 147
Diagnostic and Failure Messages for 400-Series IP Phones ........................... 155
Displaying Settings for an IP Phone........................................................................ 160