Specifications

Voicemail-Enabled Switches SVCCLI Commands
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 restart [idle] - Restart services (if switch is idle): The restart
command stops and then re-starts services. The idle option means that the operation waits until
the process is idle. For instance, restarting the stts process when idle means waiting for stts not to
be handling any calls, stopping stts, and then starting it again. Also, during the course of a restart
or a reboot, the switch upgrades, if necessary.
Syntax: restart [idle]
 restorevm - Restore voice mail files: The restorevm command causes the backed
up voicemail, Auto-Attendant, and logs to be restored from the server to the CF card. Voicemail
operation is unavailable during a restore. This process overwrites whatever is on the CF cards and
puts the voicemail-enabled switch in the same state it was in at the time of the backup. The restore
operation must be started from the SVCCLI. (ShoreTel Director provides no option for starting a
restore operation.) When the restoration is complete, the SVCCLI posts a message, and the
switch is restarted.
 sendcmd - Send command: The sendcmd command causes Linux to send a command to a
particular service. This command is used by ShoreTel engineers for debug only.
Syntax: sendcmd <service name>
 startgroup - Start group of services: The startgroup command starts a stopped
group. This command is the follow up to the stopgroup debug command.
Syntax: startgroup <group name> * or all
 startsvc - Start service: The startsvc command starts one or all services that have
been stopped. This command might be able to restart one or more services that have stopped
working. It can also be the follow up to the stopsvc debug command.
Syntax: startsvc <service name> * or all
 stopgroup - Stop group of services: The stopgroup command stops one or all
service groups. It kills the targeted group’s process.
Syntax: stopgroup <group name> * or all
 stopmgr - Stop services manager: The stopmgr command completely stops the
operation of the services manager.
Syntax: stopmgr
 stopsvc - Stop service: The stopsvc command completely stops one or all services. It
kills the targeted service’s process.
Syntax: stopsvc <service name> * or all
Note
If ShoreTel 9.1 is installed on a Windows 2008 platform, do not issue the “restorevm” command
multiple times. Issuing this command multiple times may result in a “Voice Mail System Unavailable”
error.