Specifications

Voicemail-Enabled Switches SVCCLI Commands
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ShoreTel 14 Maintenance Guide 103
 The backupvm command performs on-demand back up of voicemail, Auto-Attendant data, and
the logs that are written to the CF card. On-demand backup begins immediately upon backupvm
entry. During a backup, voicemail service continues, and an incoming voicemail message is
backed up if it was already being recorded when the backup began. When the backup finishes, the
SVCCLI displays a message indicating it is finished. (In contrast, during a restore operation, the
voicemail server is stopped. Also, the restore operation can by started from the SVCCLI only.)
If automatic backup is disabled in ShoreTel Director, backupvm still triggers the backup but only if
backup is configured in the Director.
Whether for a scheduled or an on-demand backup, pre-configuration of the backup target is
necessary. For a description of how to configure an FTP server to be the target of the backup, see
the ShoreTel System Administration Guide.
On-demand backup can serve a variety of purposes. These purposes are usually in response to
anomalous situations. The main purpose of on-demand backup is to reduce the risk of losing
voicemail if a damaged or faulty CF is suspected. For example, if the installation of a new CF card
is immediately required, on-demand backup is the first step. After the new card is formatted, the
restorevm command can bring the backed-up voicemail to the new card.
Run getsvcstatus all to see the state of the CF file system. At the bottom of the screen for this
command’s output, the state of each file system is shown. The following line is from the file system
lines of the getsvcstatus output and shows that the CF file system is mounted.
/dev/kcfa1 984871 268663 666163 29% /cf
If the”/cf “is missing, then the CF file system is not mounted, and remedial action is necessary. In
this case, not only does voicemail have nowhere to go, but the logs cannot be stored on CF, so the
system provides some space in RAM for holding the most important logs.
After backup, the suspect CF card can be removed and tested in another system, and a new card
can be installed after voicemail is backed up.
 burnflash - Burn flash: The burnflash command burns a ShoreTel image to the CF
card. It unconditionally replaces the resident image and then reboots the system, but it does not
destroy any voicemail. The purpose of burning the image to the CF is to enable the switch to boot
from NAND flash memory rather than to do an FTP boot from the server. (FTP boot supports
certain maintenance functions, such as an emergency boot, if the flash becomes damaged. Do not
use FTP boot to boot the switch. It does not support certain services. For example, an FTP boot
does not mount the CF file system, so voicemail does not run after an FTP boot.)
If a user created a static configuration for IP addresses and other system parameters through the
STCLI (option 3), those parameters must be reconfigured after burnflash runs.
Note
You cannot back up voicemail in ShoreTel 9.1 running on Windows Server 2008 using the vmbackup
command. You must manually add users with write permission to the FTP folder on the ShoreTel
server in order for users to use the vmbackup command.