User guide

31
Changing the Agent State
If you are a member of a workgroup and you need to log in to the workgroup
at the start of your day, or log out to take a break, you can change your agent
state via the IP 265 interface.
Note that the Agent State option is only available if your PCM client type is
one of the following: Workgroup Agent, Workgroup Supervisor, or Operator.
To change the agent state on your IP 265 phone, follow the procedure below:
Step 1 Press the Options button , followed by your password
and then .
Step 2 Scroll through the available functions until you reach
5. Agent State, or press 5 on your keypad to highlight this
option, and then press the Edit soft key.
NOTE If the option is not available and you need access, contact your
system administrator to request a change to your client type.
Step 3 Available options for agents are LoggedIn and LoggedOut,
and available options for supervisors are Logged In, Logged
Out, and Wrap-Up. Scroll to the desired option and press the
Edit soft key.
Step 4 Press the Done soft key.
Options
153
OK Cancel
*1. Logged In
2. Logged Out
Agent State
--. Wrap-Up
Asterisk
indicates
that this is
the current
state.