User guide

Using the Intercom

The Intercom function allows you to connect with another party without

ringing the party through a call line. Both you and the recipient must be using

a ShoreTel IP phone and have permission to use this feature (set by your

system administrator). To intercom another party:

Step 1 Press .

Step 2 Dial the party’s extension, or press the custom key associated

with the extension.

Step 3 Press the Intcom soft key.

Step 4 To end the call, press the HangUp soft key.

You can dial the recipient's number on the keypad, then press the

Intcom soft key; press the HangUp soft key to hang up.

NOTE An intercom call overrides all other call handling modes on the dialed

extension. This allows you to intercom a user whose phone is forward

always to voice mail.

Placing a Call On or Off Hold

To place a call on hold, press the Hold button , or press the call's custom

key, if available. On the ShoreTel 265 phone, the custom key blinks orange, at

which point you can safely place the handset on hook (or press the speaker or

headset button) without ending the call. To take the call off hold, press the

custom key with the blinking LED, or press the Hold button again.

If you are not on another call while a call is on hold, you will hear a reminder

ring in 15 seconds and at one-minute intervals after that. If you have received

several calls, you will receive a reminder ring for the call that has been on hold

the longest.

If you have multiple calls on hold, you can answer the call by pressing the

blinking LED associated with that call.

If you have more than one call on hold, you'll hear a dial tone. At this time,

you can press the Hold button again to make the next call in the stack

active. Note that the LED associated with an active call will light solid green,

while calls that have been placed on hold will continue to blink orange.

Inte rco m

Hold