User guide

• Unpark – The ShoreTel system allows users to unpark a connected call

from another extension. Please see “Parking and Unparking Calls” on

page -40 for more information.

• Whisper Page – The ShoreTel system allows users with the proper

permission to enter a call on another extension and whisper just to that

one party. The third party on the call cannot hear the whisper. The

destination party has the option to talk back to you privately using the

whisper mute feature.

• Whisper Page Mute – If you receive a whisper page, you can speak

privately back to the person using the whisper page mute feature.

Bridged Call Appearances

Bridged Call Appearances (BCA) is a feature that can be assigned (by your

system administrator) to a custom button on your phone. BCA provides

"bridged" information between many separate IP phones, offering the benefit

of faster call handling between users. The feature is intended for key system

environments (a small office or branch office), such as an auto dealership or

small bank with 4 trunks and 8 IP phones.

A custom button on each IP phone is configured for BCA so that when an

inbound call arrives, that custom button blinks green on all of the phones. If

someone answers the call, the LED on that person's phone becomes solid

green while the custom button on all of the other IP phones that have been

programmed with that BCA extension turns red. In this way, the call

appearance information is shared (or bridged) across the many different

phones in an organization.

You can place an outbound call using a bridged call appearance so others users

can view the call activity. To place an outbound call, press the bridged call

appearance, dial the trunk access code and then dial the number. When an

outbound call is placed, the LED on the outbound caller's phone becomes

solid green, and the associated button on all of the other phones become solid

red. If the call is placed on hold, the associated LEDs on all phones blink

green. A button can be programmed for each position in the call stack.

NOTE Pressing the top-most BCA custom button for outbound calls does not

necessarily access trunk 1. There is no one-to-one correlation between

the custom buttons programmed for BCA extensions and a particular

trunk. Trunks can be associated with BCA extensions in any random

manner desired by the system administrator.

Another benefit of the BCA feature is that an outbound caller-id can be

associated with that button (configured by the system administrator). The

following rules determine which caller-id is displayed when an outgoing call is

made using BCA:

• Outbound to an internal extension – the name and number of the user

that initiated the BCA call will be used, and if that user is a "private" user,

then the caller-id is blank.