User guide

31
Changing the Agent State
If you are a member of a workgroup and you need to log into the workgroup at
the start of your day, or log out to take a break, you can change your agent
state via the IP 212k interface.
Note that the Agent State option is only available if your PCM client type is
one of the following: Workgroup Agent, Workgroup Supervisor, or Operator.
To change the agent state on your IP 212k phone, follow the procedure below:
Step 1 Press the Options button , followed by your password
and then , or the soft key Enter.
Step 2 Press the custom key next to Agent State. If the words
appear in parentheses, that means you do not have the
proper permissions. If you need access, contact your system
administrator to request a change to your client type.
The following screen appears:
Step 3 Available options for agents are Logged In, Logged Out, and
Wrap-Up. The current state is indicated with an asterisk.
Press the custom button next to the desired state.
Step 4 Press the Menu button to exit.
Options