Specifications

ShoreTel Communicator for Windows Chapter 4: Voice Calls
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Voice Main Viewer components in Details mode include:
• Filter bar: The History viewer displays only entries whose sender name or number
match filter bar contents. Filter bar contents are compared to columns that list name
and contact information.
• Column Headings: Column headings indicate the data field name for the address
entries.
— From/To: This column displays an icon and label that indicates the call origination
or disposition. Available icon labels include To , From, Missed, Message, and
Tr a n s f e r r e d .
— Phone Number: This column lists the number of the other party.
— Name: This column lists the name of the party on the other side of the call. If the
number matches a directory entry, this column displays the name of the entity.
— Start Time: This column lists the time and date that the call was initiated.
— Duration: This column lists the duration of the call in minutes and seconds.
— Call Note: This column lists a note that was associated with the call. To enter a note
for a History Viewer call, right click on the call and select Properties.
— Account Code: This column lists the account code associated with a call. You attach
an account code at the time of a call by right clicking the call cell.
— GUID: The GUID is a number that identifies a call record.
— Trunk: This column lists the system trunk through which the call was conducted.
The Routing Slip is not viewable from the Content table. However, you can view
the Routing Slip for a call by right clicking on the call’s record and selecting
Properties.
Viewer operations that manipulate viewer heading bar contents include:
— To add a column to the table, right click in the Contents region and select Choose
Columns. Then drag the column to be added to the desired location in the Column
Heading.
— To sort the contents, click in the heading of the desired sort column. Clicking
repetitively in the field reverses the order of the sort.
— To move a column to a different heading location, click and hold on the column to
be moved, then drag the column to the desired location.
— To remove a column from the table, click and hold on the column to be removed
then drag the column from the table until a large X appears on the column.
• Contents: The table below the column headings displays specified properties of your
calls. Two viewer modes – Details mode and List mode – are available, as described in
Section 4.9.3.
You can also view information about the call by right clicking on the record and
selecting Properties.