Specifications

ShoreTel Communicator for Windows Appendix A:
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• Calls in Q: This column lists the number of calls required to trigger a threshold
exceeded warning in the Queue Monitor. Only Workgroup Supervisors and
Operator ShoreTel Communicator users can modify this setting.
• Queued Time: This field lists the call time required to trigger a threshold exceeded
warning in the Queue Monitor. Only Workgroup Supervisors and Operator
ShoreTel Communicator users can modify this setting.
A.2.11 Telephony
The Telephony panel, shown in Figure A-12, specifies the manner in which ShoreTel
Communicator interfaces with your Telephone.
To access the Telephony panel, open the Options and Preferences window, then select
Telep hony in the menu on the left side of the window.
Telephony panel parameters include:
• Telephony: These parameters specify the ShoreWare user name of the ShoreTel
Communicator user and the Main Server location of the user’s account.
— Server name: This parameter specifies the name or address of the Main Server.
If this server is assigned a Primary and Secondary IP address, this parameter must
be set to the server’s Domain Name – not the dotted decimal notation. Contact your
system administrator for information concerning the system configuration.
— User name: This parameter specifies the ShoreWare user name.
This field is read only for users authenticated through Active Directory credentials.
Figure A-11OOptions and Preferences: Workgroups panel