Specifications

Appendix A: ShoreTel Communicator for Windows
ShoreTel 11 197
• Voice Mail: This section displays the Outlook Voice Mail Integration status and
specifies the disposition of received voice messages. The first two parameters are
available only if Voice Mail Integration with Outlook is installed.
— Attach Voice Mail to Message when Moved: When this parameter is selected,
moving an email from the Outlook Inbox to another folder results in the copying of
the attached Voice Message .wav file to the Outlook message file.
— Delete Voice Mail from Message when Moved: When this parameter is selected,
moving an email from the Outlook Inbox to another folder results in the removal of
the attached Voice Message from the ShoreWare server.
— Integration Installation status: The message at the bottom of the Voice Mail section
indicates Outlook Voice Mail Integration Status.
Z If Voice Mail Integration is not installed and Outlook is available, the panel
displays an Install... button next to the status.
Z If Voice Mail Integration is installed, the panel displays an Uninstall button
next to the status.
• Calendar: Calendar integration installs a ShoreTel Communicator panel in the Outlook
Calendar Window. The first parameter is available only if Voice Mail Integration with
Outlook is installed.
— Use Outlook appointments to change Call Handling Mode: When this option is
selected, ShoreTel Communicator uses the Outlook Calendar to schedule changes
to the Active Call Handling Mode.
— Calendar Form Installation status: The message at the top of this section indicates
Outlook Calendar Integration Status.
Z If Calendar Integration is not installed and Outlook is available, the panel
displays an Install... button next to the status.
Z If Calendar Integration is installed, the panel displays an Uninstall button next
to the status.
A.2.10 Workgroups
The Workgroups panel, shown in Figure A-11, specifies the groups to which you belong,
determines the workgroups that Queue Monitor and Agent Monitor displays, and
configures Supervisor thresholds. The panel is available in Workgroup Agent, Workgroup
Supervisor, and Operator ShoreTel Communicator. Chapter 12 on page 147 describes
Workgroups.
To access the Workgroups panel, open the Options and Preferences window, then select
Workgroups in the menu on the left side of the window.
Workgroup panel parameters include:
• Show alert when call is in queue: When this option is selected, the PC receives a
popup when a call is in the queue of a workgroup to which the user is a member.
— Alert display time: This parameter specifies the period the popup window is visible.
• Table Parameters: Each line in the table represent one workgroup. The table lists all
workgroup to which you belong. Columns that the Workgroup table displays include:
• Unlabeled Checkbox: Select this box to display the Workgroup in Queue Monitor
and Agent Monitor.
• Workgroup: This field lists the workgroup’s name and extension.