Specifications

ShoreTel Communicator for Windows Chapter 9: Managing Voice Mail
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9.3.2 Managing Viewer Contents
The following sections describe the file manipulation operations that control the contents
of the Voice Mail Viewer.
9.3.2.1 Saving a Voice Message
Saving a Voice Mail Messages moves a message from the Inbox or Deleted folder to the
Saved folder.
To save the highlighted message, perform one of the following:
• Press the Save button in the Action bar.
• Right click the message and select Move to Saved folder.
The message is moved to the Saved folder.
9.3.2.2 Deleting a Voice Message
Messages moved to the Deleted folder remain there until 2:00 a.m (server) time, when
ShoreWare removes messages that are at least 6 hours old. Voice mail messages less than six
hours old remain in the Deleted folder until 2:00 a.m. the next day.
To move the highlighted message to the deleted folder, perform one of the following:
• Press the Delete button in the Action bar.
• Right click the message and select Move to Deleted Icons folder.
The message is moved to the Deleted folder.
NOTE: You can also delete a voice message while the message is being downloaded.
9.3.2.3 Recovering a Voice Mail Message
You can recover messages in the Deleted folder until ShoreWare removes them from the
server during the 2:00 am voice mail maintenance cycle. To recover a message in the
Deleted folder, move it to the Inbox or Saved folders.
To recover the highlighted message from the Deleted folder, perform one of the
following:
• Press the Save button in the Action bar.
• Right click the message and select Move to Inbox folder or Move to Saved folder.
The message is moved to the selected folder.
Download Indicator
When playing a voice mail a download indicator is dispalyed , to inform the user that the
message is being downloaded for playback. When the message is downloading, a download
tooltip is displayed.