Specifications

Call Detail Record Reports
ShoreTel 7.5 Administration Guide C – 67
Figure C-20 New Entries to the CallQueue Table
Each entry in the QueueCall table contains the following fields:
Field Name Data Type Description
ID AutoNumber Unique identifier. (4-byte integer, required)
CallID Number Unique number for the existence of the call. (4-byte integer)
ConnectTableID Number Link to Connect Table ID Key. You can find more information about
the connection to the call in the connect table. The Connect table
entry here is for the Workgroup DNs connection to the call.
If you want information from the Call table entry for this call, the
reference to the Call table in the Connect entry should be used to
find the Call table entry. (4-byte integer)
StartTime Date/Time The time at which the call is answered by the workgroup server,
thereby beginning it’s time on the call queue (workgroup) DN.
(8-byte date/time)