Specifications

Call Detail Record Reports
C – 54 ShoreTel, Inc.
Figure C-17 New Entries in the Call Table
The Call table is reference by other tables, most important among them being the
Connect table. You can analyze the Call and Connect tables to understand the complete
disposition of a call as attempts are made to add parties, transfers occur, and so on.
Other tables can index the Call table, through the primary key “ID,” which is unique
for each record.
NOTE There is a CallID field that is used internally by the ShoreTel system to identify
calls. This, however, should not be used as the index into the table).
Close examination of the Call table shows that there are more calls recorded than you
may initially expect. For example, if a call is made to a workgroup, you will see an
initial call, generally from an incoming trunk. As agents are hunted, calls are made by
the workgroup server to agents. If multiple agents are hunted, there will be multiple