Specifications

Call Detail Record Reports
ShoreTel 7.5 Administration Guide C – 51
Account Code Detail Report
Provides a detailed list of calls that occurred for each account. For each call the date
and time of the call, number dialed, the extension making the call, and the duration of
the call is included. For each account, a summary is provided of the number of calls,
along with their total and average duration.
Account codes are only applicable to outgoing calls. Outgoing calls are identified in the
Call table of the CDR database with the CallType field set to 3 (Outbound). The only
outgoing calls that appear in the report are those calls for which an account code was
collected (the account code is recorded in the BillingCode field of the Call table). If the
user does not provide an account code on an outgoing call (because it isn't required, or
it is optional and they choose not to provide it) that call does not show up on the
report.
Figure C-16 Account Code Detail Report
The Account Code Detail Report fields are described below.
Field Presence/Frequency Description
Account Shown once for
each account being
reported on
The account code that users enter to identify
the account that a call is logged against. The
name of the account code as configured in
Director is also shown. For example, “300
(Marketing),” where “300” is the account
code and “Marketing” is the name.
For each call where account code
information is collected, the account code is
stored in the BillingCode field of the Call
table. The name of the account code is stored
in the FriendlyBillingCode field.