Specifications

Call Detail Record Reports
ShoreTel 7.5 Administration Guide C – 49
The Account Code Summary Report fields are described below.
Field Presence/Frequency Description
Account Shown once for each
account being
reported on.
The account code that users enter to identify
the account that a call is logged against. The
name of the account code as configured in
Director is also shown. For example, “300
(Marketing),” where “300” is the account
code and “Marketing” is the name. For each
call where account code information is
collected, the account code is stored in the
BillingCode field of the Call table. The name
of the account code is stored in the
FriendlyBillingCode field.
User Only shown if the
report option is
selected to “Enable
User Breakdown.”
Shown once for each
user who made calls
for the account
being reported
upon.
The user, along with his or her extension
number, who originated calls being
summarized in the report. For example,
“John Smith (x3415).”
The Extension field in the Call table identifies
the party who originated the account code
call. The extension field is where the report
gets the extension number information. The
name of the user comes from the PartyID (the
first name) and PartyIDLastName (the last
name) fields of the Connect record for the
party that originated the call. The Connect
record is tied to the Call table record, by the
CallTableID field in the Connect table. All the
Connect records for a particular call have the
same CallTableID setting.
Total Calls Repeated for each
row.
The total number of calls for a particular day
for the account. The total is broken down by
user within each account if the “Enable User
Breakdown” option is selected. A call is
reported for the day on which the call started.
That is, if a call starts on one day but ends on
the next day, it is only reported for the day on
which it started. The start of the call comes
from the StartTime field in the Call table
record for each call.