Specifications

Call Detail Record Reports
C – 48 ShoreTel, Inc.
Account Code Summary Report
Summarizes call information for each account, including number of calls each day,
along with their total and average duration. There are also totals for the reporting
period. This report allows the administrator to indicate whether there should be
summary information for each account. If this is desired, each extension’s use of the
account is summarized. If not, there's a simple total for the entire account code.
Account Codes are only applicable to outgoing calls. Outgoing calls are identified in
the Call table of the CDR database with the CallType field set to 3 (Outbound). The
only outgoing calls that appear in the report are those calls for which an Account Code
was collected (the account code is recorded in the BillingCode field of the Call table). If
the user does not provide an account code on an outgoing call (because it isn't
required, or it is optional and they choose not to provide it), that call does not show up
on the report.
Figure C-15 Account Code Summary Report