Specifications

Call Detail Record Reports
C – 44 ShoreTel, Inc.
Media Stream Summary Report
The Media Stream Summary Report (Figure C-13) shows the summary of call quality
and call traffic for calls made over the WAN in multi-site deployments. By
understanding the amount of time the WAN is used for calls, you can estimate the
amount of toll charges your organization is saving. In addition, by understanding the
jitter and packet loss, you can get an approximation of the quality of the WAN link and
use this to influence your service provider if required.
The Media Stream Report lists a matrix of all sites and the links to other sites on the
system. Media streams are reported rather than calls, since this report focuses on the
exact amount of bandwidth used. Calls can be quite complex involving multiple
parties, including users, voice mail, and auto-attendant. Each media stream that is
reported includes the associated Call ID (Call Identification) that can be correlated to
the parties on the call for troubleshooting purposes using the CDR database.
Figure C-13 Media Stream Summary Report
Calls Included
This report summarizes media streams (not calls) between the two sites. Media streams
can be for extensions or trunks. You can configure the report to display information for
all calls or for only intersite calls.
NOTE IP phone media streams are not included in this report.
The Media Stream Summary Report is described as follows:
Field Presence/Frequency Description
Site A Once for each pair
of sites being
reported.
The name of the site. This data is retrieved
from the ASiteName field in the MediaStream
table.
Site B Once for each pair
of sites being
reported.
The name of the site that communicates to Site
A. This data is retrieved from the BSiteName
field in the MediaStream table.
Quality - Avg Jitter Once for each pair
of sites being
reported.
The average jitter is the average of the per-
media stream maximum jitter between the
sites given in milliseconds. This data is
retrieved from the A MaxJitter and B MaxJitter
fields in the MediaStream table.