Specifications

Call Detail Record Reports
ShoreTel 7.5 Administration Guide C – 35
and WorkgroupName fields). The EndTimeStamp field records the time the agents
logged out (this can be null when the agent is still logged into the workgroup).
The Workgroup Agent Detail Report is described as follows:
Field Presence/Frequency Description
Workgroup Name Once for each
workgroup being
reported upon.
The name of the workgroup agent.
Agent Name Once for each agent
reported upon
(within an interval
if intervals are
selected when
running the
report).
The name of the agent and his or her
extension.
These come from the AgentActivity table's
AgentLastName, AgentFirstName, and
AgentDN fields.
Date/Time Once for each call
reported.
The date and time for the call being reported.
These fields come from the StartTime field in
the Call table record for the reported call.
When interval reports are generated, the call is
reported for the time when it starts even if it
continues into another interval.
Dialed # Once for each call
reported.
For inbound calls, this is the destination of the
call. If the call was a DID or DNIS call, this is
the DID or DNIS information for the number
dialed. For other types of calls, this is the
extension where the call first terminates.
The number dialed to initiate the call. This
comes from the Call record's DialedNumber
field.
Calling # Once for each call
reported.
The caller that initiated the call. For inbound
calls, this is the calling number—ANI or Caller
ID—received by the ShoreTel system and is
reported as delivered by the PSTN (may or
may not include the “1” in front of the area
code).
This comes from the Call table's CallerID field.