Specifications

Call Detail Record Reports
C – 32 ShoreTel, Inc.
Outbound User
Calls
Once for each
period reported.
Quantity of calls, along with total duration and
average duration, of these calls is included.
However, these columns are reported only if the
option is taken when running the report to
include outbound calls.
A call is categorized as outbound if the user
originated the call (as shown by the Connect
record having ConnectReason = 19). These
calls have CallType = 1 or 3 (internal or
outbound) in the call record, but the internal
calls are only included in the report if the
option is taken when running the report to
include internal calls.
Since a call is reported during the period in
which it starts (as identified by the StartTime in
the Call table record for the call), but may end
during another interval, the duration can be
longer than the 30- or 60-minute interval
period. The total duration is reported during
the interval in which the call begins.
Duration reports the time of the user's
involvement in the call. It's reported by
summing the TalkTime, RingTime, and
HoldTime fields in the Connect record
representing involvement in the call.
Total Duration during any period is the sum of
the duration for the individual calls being
reported upon. Average duration is found by
dividing this total by the number of calls during
the period.
Field
Presence/
Frequency
Description